Last updated: 12 October 2026. These terms apply to the OYE MALI website and customer app, operated by Arpit Jain, for plant purchases and gardening services in permitted locations in India.
Shopping and service bookings
Provide accurate contact and delivery details. Availability depends on your selected address, product stock and Mali availability. Review your selected items, visit date, time, duration and charges before confirming payment. Instant arrival times and delivery times are estimates and may change with traffic and operational conditions.
Prices, offers and payment
The cart and checkout show applicable prices, charges and eligible offers. Offer eligibility and conditions apply as displayed. Booking or order confirmation depends on successful payment verification. Wallet balances and transactions can be reviewed in your account.
Gardening visits and combined orders
Arrange safe access to the service address and explain the work requested within the booked duration and scope. Share the service-start OTP only when your assigned Mali is present and ready to begin. Combined plant and Mali orders include linked delivery and service activities; follow the status shown for each activity. Plant care results depend on the plant condition, environment and subsequent care.
Cancellations and refunds
Available cancellation actions and the applicable refund are shown in your booking or order before you confirm cancellation. Eligibility depends on the booking cutoff, verified payment and fulfilment status. An order that is out for delivery cannot be cancelled through the customer cancellation flow. Eligible refunds under our current cancellation process are credited to your OYE MALI wallet. Contact support if a payment or refund is not reflected correctly.
Damaged, defective or incorrect plants
Report a plant delivered damaged, defective or incorrect within 24 hours of delivery through Help and Support or by emailing support@oyemali.com. Include the order number and clear supporting photographs. Our team will review the issue and explain the eligible resolution. Reporting an issue does not automatically approve a refund or replacement. This reporting process does not limit rights available under applicable law.
Accounts and responsible use
Keep your sign-in details secure. Do not misuse offers, submit fraudulent claims or harass customers, Malis or staff. Account access may be restricted where necessary to investigate misuse or protect the service. Read our privacy policy and account deletion request information for your data choices.
Contact and applicable law
These terms are governed by applicable Indian law and do not exclude statutory consumer rights. For questions or concerns, email support@oyemali.com. Updated terms will be published on this page.