Request account deletion

Send your request

Email support@oyemali.com with the subject “OYE MALI account deletion request” and your registered email address or mobile number. Do not send a password, payment-card number or identity-document photo.

If the button does not open an email app, copy the address above into your email service.

What happens next

Our support team will verify account ownership, review your request and explain the next steps, including any information that must be retained under applicable law. Requesting deletion does not automatically cancel an active order or trigger a refund. You can contact support for an update on your request.

Information covered

The request covers account/profile details, saved addresses and location data, notification identifiers, cart data and personal content associated with your account. Invoices, payment and wallet ledgers, and records required for law, fraud prevention or unresolved disputes may be retained for the applicable requirement or dispute period. Support will explain exceptions that apply to your account. Deactivation alone is not completion of a deletion request.